Comcast Offers FAQ

1. Why am I being charged a deposit? How will I be charged? When will I get it back?
2. What is included in my one-time charge? How will I be charged?
3. Why do you need my Social Security Number? Will this affect my credit score?
4. I just moved to this address, why am I being charged for household debt?
5. When will my credit card be charged?
6. Why am I being required to pay for professional installation, can I self-install?
7. What is included in a self-install kit? When will I receive it?
8. What type of modem is included in the free offer? How do I get it?

Q1. Why am I being charged a deposit? How will I be charged? When will I get it back?

A. Credit check and/or deposit is required for new customers (and customers with less than six (6) months of payment history) who lease more valuable Comcast equipment or request Comcast Digital Voice services with a new phone number. If you select a credit check, you may also be asked to pay a partial deposit. You may bypass the credit check, however you will be required to pay thefull deposit. The full amount of any deposit will be credited to your account balance after twelve (12) months, as long as the account has been in good standing for the previous six (6) months.

Q2. What is included in my one-time charge? How will I be charged?

A. One time charges can include installation fees, activation charges, pro-installs, additional outlet activations and Comcast Digital Voice activation. These fees can be related to a single service such as unlimited voice or bundles including voice. These charges will be applied at checkout and will appear on your first bill.

Q3. Why do you need my Social Security Number? Will this affect my credit score?

A. Your social security number is used to perform a credit check and may impact your credit score. The credit check will determine if a deposit will be needed.

Q4. I just moved to this address, why am I being charged for household debt?

A. Household debt is debt that is associated with the address where service will be installed.This could be your debt or the debt of a previous occupant of the house. If the debt is associated with past service you had with Comcast, you will need to pay this debt prior to ordering service. If this debt is associated with a previous or current occupant of the household, you will need to visit a Comcast service center to verify this is not your debt.

Q5. When will my credit card be charged?

A. Your credit card will be charged with any deposits, personal debt or household debt that you may owe upon the ordering of your service. All one time fees and monthly service charges will be included in your first monthly Comcast bill.

Q6. Why am I being required to pay for professional installation, can I self-install?

A. Many of our plans offer self-install kits. For these plans, you can be offered to choose to professionally install or be provided with a self-install kit, however, some services require a professional installation. Past Comcast history can also factor into whether you are or are not offered the option to self-install.

Q7. What is included in a self-install kit? When will I receive it?

Comcast offers a variety of options to self-install your services. Each SIK comes with everything you need to quickly and easily set up your devices and activate your services.

XFINITY TV

Equipment

• XFINITY digital, HD or HD-DVR set-top box
• Universal remote control with two (2) AA batteries
• Coax cables (6 ft. and 3 ft.)
• HDMI cable (6 ft.) – For HD and HD-DVR kits only
• Power cord/supply

Documentation

• Activation information card (including your Comcast account number and device information)
• XFINITY TV User Guide
• Remote control programming instructions
• Comcast terms and conditions
• Additional marketing materials

XFINITY INTERNET

Equipment

• XFINITY modem or eMTA device
• Coax cables (20 ft. and 3 ft.)
• Ethernet cable
• Power cord/supply
• Coax cable splitter (optional)
• Cable tacks (optional)

Documentation

• Activation information card (including your Comcast account number and device information)
• XFINITY Internet User Guide
• Comcast terms and conditions
• Additional marketing materials

XFINITY VOICE

Equipment

• XFINITY eMTA device
• Coax cables (20 ft. and 3 ft.)
• Ethernet cable
• Power cord/supply
• Coax cable splitter (optional)
• Cable tacks (optional)

Documentation

• Activation information card (including your Comcast account number and device information)
• XFINITY Internet User Guide
• XFINITY Internet User Guide – Spanish
• Comcast terms and conditions
• E911 Stickers
• Additional marketing materials

XFINITY Triple Play

• XFINITY digital, HD or HD-DVR set-top box
• XFINITY modem or eMTA device
• Universal remote control with two (2) AA batteries
• Coax cables (two sets)
  • 6 ft. and 3 ft. for video device
  • 20 ft. and 3 ft. for Internet/Voice device
• HDMI cable (6 ft.) – For HD and HD-DVR kits only
• Ethernet cable
• Power cord/supply (video device)
• Power cord/supply (Internet/voice device)
• Coax cable splitter (optional)
• Cable tacks (optional)

Documentation

• Activation information card (including your Comcast account number and device information)
• XFINITY TV User Guide
• XFINITY Internet/XFINITY Voice User Guide
• XFINITY Internet/XFINITY Voice User Guide – Spanish
• Get Started
• Comcast terms and conditions
• E911 Stickers
• Additional marketing materials

Q8. What type of modem is included in the free offer? How do I get it?

Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem

The Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem unleashes the next wave of broadband technology at exceptional speeds; it is up to 8 times faster than DOCSIS® 2.0 broadband cable modems, making it capable of up to 160 Mbps of throughput. That makes gaming, shopping, downloading, working, high-quality voice and video conferencing, and peer-to-peer networking applications all faster than ever before, so that you can take full advantage of your Comcast Internet service. The SB6121 features a 10/100/1000Base-T Ethernet (RJ-45) port, as well as intuitive, easy-to-read front-panel operational status LEDs. Experience high-speed Internet powered by Comcast and Motorola—you’ll be amazed at what you can do!

PRODUCT HIGHLIGHTS

• Extreme Speed
• Up to 160 Mbps download speeds
• DOCSIS 3.0 – latest technology
• Gigabit Ethernet – fastest speeds available today
• Audio Streaming
• Video Streaming
• Online Gaming
• Share music, photos, or videos
• Faster music downloads
• Easy Self-Installation
• Color-coded Rear Panel for Simple Setup
• Installation & Technical Support Available by Motorola

You can receive your free modem by signing up for Comcast High-Speed Internet or High-Speed Internet & Digital Cable and sending in the mail-in rebate